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A major bank in India with over 1000+ branches transforms observability with Applicare
Arcturus Approach
1
Objectives
The Bank needed a unified platform to monitor all its IT infrastructure and applications. They had different monitoring tools but they were not providing them with a single unified end2end view of IT performance.
2
At A Glance
Our main challenges were reporting LAMA data to NSE, enhancing customer experience with trading and banking transactions, and ensuring application availability. By addressing these, we improved application performance and availability, leading to higher customer satisfaction.
3
Solutions
Applicare provided the bank with a unified AIOps platform that is simple to install and efficient to get up and running.
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Applicare significantly improved availability, performance of banking applications and resulted in reduction in MTTD/MTTR. These improvements helped The Bank provide better overall customer experience,
Overall Benefits Applicare bought
Applicare helps The Bank ensure its customers can execute trades, view account information and do other banking transactions without any hickuups.
LAMA
The Bank needed to comply with NSE LAMA. Applicare provided complete conformance to The Bank by reporting LAMA data to NSE every 5 minutes.
Transaction Response Time
The Bank gets complete visibility into each transaction’s performance with Applicare. This way The Bank is able to provide its customers significantly better experience.
Transaction Tracing
Applicare provides The Bank with end to end transactions details - time spent in each tier, method or SQLs
Application and Database Monitoring
Applicare provides The Bank with complete monitoring of Web Servers, Application Servers and Databases.