Applicare for Healthcare Services
We offer support to the public through our digital solutions, significantly enhancing the quality of life for individuals and communities. By leveraging technology, we provide resources and services that address various needs, fostering better health, education, and overall well-being. Our commitment to innovation ensures that our solutions are effective, accessible, and impactful, creating a positive difference in the lives of those we serve.
Healthcare Industry
A service industry that consists of companies in the medical fields. An industry worth more than $808 billion in the United States as there are over 900,000 business that make up it.
About NTT Data
A public company since 1995, builds on its proven track record innovation by providing novel IT solution to bring results in greater quality of life for people, communities, and societies around the world.
Applicare's Role
NTT Data replaced silo-based monitoring with Applicare
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Objectives
NTT Data used silo-based monitoring to look into their systems, which meant usage of various tools with different administrators for monitoring of different tiers. This resulted in troubleshooting being extremely complex. Clients want an integrated, end-to-end monitoring solution that provided quick and easy root cause detection.
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At A Glance
Our solution overcomes challenges like silo-based monitoring, multi-administrator environments, and root cause identification. By providing end-to-end visibility from a single console and supporting a single administrator, we simplify management and coordination. This approach significantly reduces Mean Time to Repair (MTTR), enhancing operational efficiency.
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Solution
Applicare replaced their multi-tool, multi-administator silo-based monitoring. It provided single console, integrated view for displaying performance at different tiers, services, systems, and databases.
Benefits
What benefits Applicare bought to NTT Data
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End to End Visibility from a Single Console
Single console browser to database performance monitoring. No more finger pointing.
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Single Administrator
Applicare solved the issue of gathering multiple administrators for all root cause detection. Applicare provided single pane of glass and AI doing root cause detection with no finer pointing
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Significant MTTR Reduction
Due to Applicare AI doing root cause detection mean to repair was significantly reduced.