Aster Hospitals runs critical healthcare applications on Microsoft IIS. When transactions slowed down, infrastructure monitoring could confirm something was wrong — but not explain what. Applicare gave the IT team the application-level visibility to investigate slow transactions directly, rather than guessing at the infrastructure layer.
Applicare provided that deeper application-level visibility, giving the IT team a more effective way to investigate IIS application performance and slow transactions.
— IT Operations Team, Aster Hospitals
Aster Hospitals operates a technology environment supporting critical healthcare applications and business operations, with applications running on Microsoft IIS. Maintaining application responsiveness and quickly identifying performance issues is essential for its IT operations team.
Aster's IT team was dealing with slow transactions within its IIS-based application environment. Users could experience delays in application responses, but identifying the underlying source of the performance issue required deeper application-level visibility than infrastructure monitoring alone could offer. Traditional infrastructure monitoring can show whether servers and resources are available — it does not always explain why an application transaction is taking longer than expected.
The team needed to look beyond the fact that a transaction was slow and investigate what was happening within the application environment: identifying slow transactions within IIS applications, understanding application performance in greater detail, investigating where transaction delays were occurring, correlating application behavior with the underlying environment, and reducing the complexity of performance troubleshooting overall.
Aster used Applicare to monitor and investigate the performance of its IIS-based applications — moving the team from simply knowing that an application was slow to having the visibility needed to investigate where the problem was occurring.
When an application transaction experienced a delay, the IT team could use Applicare to investigate the transaction and understand its performance behavior — drilling into the application layer instead of treating the slowdown as a general infrastructure problem.