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Customers

Global enterprise teams.
Real results.

From airlines to banks to healthcare — engineering teams across 18 countries use Applicare to resolve incidents faster and keep their platforms healthy.

200+
Enterprise customers
18
Countries worldwide
94%
Year-over-year renewal rate
11 min
Average MTTR across all customers

Our MTTR went from 4.5 hours to 11 minutes in the first 90 days. That's not a benchmark — that's what we showed the board. Applicare paid for itself in the first incident.

— Sarah Chen, VP Engineering, AeroMexico

AeroMexico·Leading Private Bank·NTT Data·Mediclinic·Danube Group·ONP·UAE Conglomerate·ATN·Abril·Seygen·MD India Online·Hospitals Group·AeroMexico·Leading Private Bank·NTT Data·Mediclinic·Danube Group·ONP·UAE Conglomerate·ATN·Abril·Seygen·MD India Online·Hospitals Group·
Customer Results

Outcomes that speak
for themselves.

AeroMexico
Airlines · Mexico
4.5h → 11min
MTTR reduction across 340 services
Leading Private Bank
Financial Services · India
3.2h → 18min
MTTR in first month of deployment
Mediclinic
Healthcare · UAE
11wk → 18 days
ATO evidence preparation time
NTT Data
Technology · Global
80%
On-call page reduction, first 30 days
Danube Group
Retail · UAE
94%
SLO compliance across all services
ONP
Government · France
0
Compliance violations at last audit
Seygen
Pharma · Global
65%
DB-related incident reduction
MD India Online
Healthcare · India
99.9%
Platform uptime since deployment
ATN
Telecoms · Caribbean
72%
MTTR reduction since deployment
Abril
Media · Brazil
88%
Reduction in deploy-related incidents
Hospitals Group
Healthcare · Multi-country
18 days
ATO prep — down from 14 weeks
UAE Conglomerate
Enterprise · UAE
11 min
Avg MTTR across 600+ services
Customer Stories

In their
own words.

"

Before Applicare, our on-call averaged 21 pages a week. IntelliTune auto-resolved 17 without waking anyone up. My team stopped dreading Monday.

80%
On-call page reduction — first 30 days
"

We had CloudWatch, Datadog, and Grafana all alerting on the same incident. Applicare gave us one causal graph. MTTR went from 3.2 hours to 18 minutes in the first month.

3.2h → 18m
MTTR — first month of deployment
"

ATO evidence preparation cut from 11 weeks to 18 days. Applicare generates the full NIST 800-53 package on demand — our assessor called it the most complete submission they'd reviewed.

18 days
ATO prep — down from 11 weeks
"

AeroMexico operates 340 microservices. Before Applicare, a p99 regression took 4.5 hours to diagnose. Now ArcIn tells us the root cause and fix in under 60 seconds. Every time.

11 min
MTTR — down from 4.5 hours
"

We run SAP on AWS. IntelliTune auto-resolved 14 HANA memory pressure incidents in the first month without a single page to our Basis team. That's an entire category of incident gone.

14 incidents
Auto-resolved — no Basis pages fired
"

The IntelliSense anomaly detection caught a credential stuffing attack pattern before any SIEM rule would have fired. Zero-day detection that actually works — not just a marketing claim.

Zero-day
Attack pattern caught before SIEM
Resources

Blog, news &
updates.

Engineering deep dives, product news, release notes, and on-demand webinars from the Applicare team.

Latest from the Blog
📝
Engineering · 8 min read
How we reduced false positive alerts by 94% with per-entity behavioural baselines
Mar 18, 2025 · IntelliSense team
📝
AIOps · 6 min read
Root cause in 60 seconds: how ArcIn traverses 40 services to find the answer
Mar 11, 2025 · ArcIn team
📝
Kubernetes · 10 min read
IntelliTune's top 10 K8s remediation patterns — and how they work
Mar 4, 2025 · Platform team
🎬
Webinar · On-demand · 42 min
Live demo: ArcIn root cause analysis on a real production incident
Feb 28, 2025
🎙️
Podcast · Episode 24 · 58 min
Why observability-driven development beats shift-left every time
Feb 21, 2025
📝
Security · 7 min read
Zero-day detection: how IntelliSense catches what signature databases miss
Feb 14, 2025
Product News & Release Notes
New
ArcIn v3.2 — multi-turn incident investigation with memory across 10 conversation turns
Mar 20
Update
IntelliTune: 14 new remediation patterns for AWS Aurora, RDS Proxy, and EKS Fargate
Mar 17
New
Digital Experience Monitoring GA — real user monitoring + synthetic from 40 global locations
Mar 14
Fix
Entity graph: resolved edge case where services with identical names across namespaces merged incorrectly
Mar 12
Update
OpenTelemetry collector distribution v0.98 — OTLP/HTTP compression improvements
Mar 10
New
ServiceNow bi-directional integration: ArcIn root cause auto-populates incident records in real time
Mar 7
Update
SAP HANA monitoring: memory utilisation forecasting with 7-day look-ahead model
Mar 5
Fix
Distributed tracing: tail-based sampling now correctly retains 100% of error traces
Mar 3
New
CMMC Level 2 continuous compliance monitoring — ATO evidence package for DoD contractors
Feb 28
Update
VMware: vSAN performance correlation with application-layer metrics now in entity graph
Feb 25
Pricing

Deploy today.
See everything tomorrow.

One agent. Full coverage. ArcIn starts identifying issues within the first hour. No credit card required to start.

Starter
Free / 14 days
For SMBs and teams evaluating Applicare. Full platform, zero credit card required.
  • All AI engines — IntelliSense, IntelliTrace, IntelliTune
  • Up to 5 team members
  • 100 services / hosts monitored
  • ArcIn AI assistant — unlimited queries
  • 14-day data retention
  • Dedicated onboarding engineer
  • SLA guarantees
  • SSO / SAML
  • FedRAMP environment
Most popular
Enterprise
Custom / year
For large organisations running complex multi-cloud or hybrid environments at scale.
  • Full platform — unlimited hosts & services
  • Unlimited team members + SSO / SAML / SCIM
  • 1-year data retention + custom policies
  • Custom IntelliTune remediation workflows
  • Dedicated Customer Success Engineer
  • 99.9% SLA + 4-hour support response
  • Slack / Teams / PagerDuty / ServiceNow integrations
  • Executive business reviews (quarterly)
  • FedRAMP-ready environment (authorization in progress)
Government
Custom / year
For U.S. federal agencies and defence contractors with strict compliance and sovereignty requirements.
  • Everything in Enterprise
  • FedRAMP High (authorization in progress) authorised environment
  • FISMA / FIPS 140-2 / ITAR compliant
  • CMMC Level 2 package + ATO evidence bundles
  • Air-gap & on-premises deployment options
  • Custom data residency (US-only)
  • Custom SLA up to 99.999% uptime
  • Dedicated TAM + executive sponsor
  • Professional services & ACE team access

All plans include the full Applicare agent, unlimited ArcIn queries during trial, and a dedicated onboarding engineer. No surprise overages.

90-Day MTTR Guarantee
50% MTTR reduction in 90 days or full refund. No questions, no conditions, no lawyers.
Competitive Comparison

How Applicare compares

Applicare vs Dynatrace vs Datadog vs New Relic

Capability Applicare Dynatrace Datadog New Relic

✓ = Full support   ◯ = Partial   ✗ = Not available   Based on publicly available documentation, Apr 2026.

ROI Calculator

Estimate your savings

Adjust the inputs to see your projected Applicare ROI

525200
540200
0.5h2.5h8h
$50$120$300
Annual Savings
$691K
Payback Period
6 wks
3-Year ROI
1,840%

Based on 70% MTTR reduction with Applicare (AeroMexico benchmark). Estimates only.