Legal

Privacy Policy

Last updated: April 5, 2026  ·  Arcturus Technologies, Inc.

1. Who we are

Arcturus Technologies, Inc. ("Arcturus", "we", "us", or "our") is headquartered at McLean, VA 22102, USA. We operate the Applicare AIOps and observability platform and the website at .

2. What information we collect

Information you provide directly:

  • Contact details (name, email, company, job title) submitted via forms, demo requests, or the support portal
  • Account credentials when you register for the support portal
  • Messages sent to Aria, our AI assistant

Information collected automatically:

  • Browser type, operating system, and device information
  • Pages visited, time spent, and clickstream data (analytics cookies)
  • IP address and approximate geographic location
  • Referral URLs and search terms that led you to our site

3. How we use your information

  • To respond to inquiries — demo requests, support tickets, and contact form submissions
  • To operate the support portal — authentication, access management, and download delivery
  • To improve our products — understanding how visitors use Applicare documentation and features
  • Marketing communications — only with your explicit consent; unsubscribe any time
  • Compliance and security — fraud prevention, legal obligations, and protecting our systems

4. Cookies and tracking

We use cookies in three categories:

  • Essential cookies — required for the site to function (session management, security). Cannot be disabled.
  • Analytics cookies — help us understand how visitors use the site (page views, traffic sources). Opt-out available.
  • Marketing cookies — used for personalised outreach via HubSpot. Opt-out available.

You can manage your cookie preferences at any time using the cookie banner at the bottom of any page, or by clearing your browser's local storage.

5. Third-party services

  • HubSpot — CRM and marketing automation. Data transferred to HubSpot servers in the US under Standard Contractual Clauses.
  • Anthropic API — powers our Aria AI assistant. Conversation content is processed by Anthropic per their privacy policy.
  • Google Analytics — if enabled, anonymised usage data is sent to Google.

6. Data retention

We retain contact and lead data for up to 3 years from your last interaction. Support portal accounts are retained for the duration of your relationship with Arcturus. Analytics data is retained for 26 months. You may request deletion at any time.

7. Your rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request deletion ("right to be forgotten")
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time (for marketing communications)

To exercise any right, email us at .

8. Data security

Arcturus maintains , ISO 27001, FedRAMP High (authorization in progress), and FIPS 140-2 certifications. All data in transit is encrypted via TLS 1.2+. Access to personal data is restricted to authorised personnel on a need-to-know basis.

9. Children's privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, contact us immediately at .

10. Changes to this policy

We may update this policy periodically. Material changes will be announced on this page with an updated "Last updated" date. Continued use of our site after changes constitutes acceptance.

11. Contact us

Arcturus Technologies, Inc.
McLean, VA 22102, USA
Phone: +1 (866) 262-7971
Email: